We serve patients of all ages

Care Resource’s medical services are available to everyone. We care for men, women, teens, pre-teens and babies. Regardless of your legal status, ability to pay, gender, or age, count on our team to educate, guide, and care for your wellbeing.

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Grievance Procedure

As a Care Resource patient, you have the right to submit a complaint or grievance at any time and will receive a prompt response. Grievances can be submitted in person to Care Resource Personnel or via email at

Follow the steps below if you feel that you have been treated unfairly or if the services you have received do not meet your standards.

  1. Notify the Care Resource personnel providing the services of any problems or concerns you are having.
  2. If you and the Care Resource personnel providing services are unable to agree on a solution, you may request to speak with the Department Supervisor/Manager. The Supervisor/Manager will help you and the staff member to resolve the problem.
  3. If you are not satisfied with the resolution, you may pursue your grievance at the next level in the health center. In such cases, you may ask the Supervisor/Manager to arrange an appointment with the department’s Director.
  4. If Care Resource cannot resolve the grievance in a manner that you consider reasonable and fair, you have the right to bring your grievance to an external review body for a resolution. The external entities are as follows:


In Miami-Dade County contact:

Ryan White Program: Phone: (305) 375-4742

Department of Children and Families Anonymous Reporting: (786) 257-5178

Department of Health Consumer Services: Phone: (850) 245-4339 or to file an online complaint click here

South Florida AIDS Network (SFAN): Quality Assurance Coordinator. Phone: (305) 585-5241

Miami-Dade HIV/AIDS Partnership, c/o Behavioral Science Research, 2121 Ponce de Leon Boulevard, Suite 240, Coral Gables, FL 33134: Phone: (305) 445-1076 or Fax: (305) 448-3325


In Broward County contact:

Broward Ryan White Program: 115 South Andrews Ave., Fort Lauderdale FL. 33301 Phone: (954) 357-5390

Broward County Health Department Phone: (954) 467-4477 or to file an online complaint click here

Broward Behavioral Health Coalition, 3521 W. Broward Boulevard, Suite 206, Ft. Lauderdale, FL 33312. Phone: (954) 622-8121, Fax: (954) 332-1476

Department of Children and Families Anonymous Reporting: (954) 762-3700

Substance Abuse I Florida Department of Children and Families: Phone: 561-227-6680


State of Florida contact:

Agency for Health Care Administration Consumer Hotline: (888) 419-3456, 2727, Mahan Drive, Ft. Knox, Suite 339 Tallahassee, FL 32308

Florida Abuse Hotline. Phone: 1-800-962-2873

Florida Department of Financial Services – Office of Insurance Regulation, Tel: (800) 342-2762, Larson Building, 200 E. Gaines Street, Tallahassee, FL 32399-0300

Statewide Provider & Subscriber Assistance Program: Email:, Phone: (888) 419-3456, Fax: (850) 413-0900, 2727 Mahan Drive, Ft. Knox, #1, Mail Stop 26, Tallahassee, FL 32308


In the U.S. contact:

Americans with Disabilities (ADA): Phone 1-800-514-0301 (Voice), 1-800-514-0383 (TTY); Disability Rights: 800-342-0823, 1-800-346-4127 (TTY)

Joint Commission: Report online a Patient Safety Event at the Action Center located at or Email: or Fax: 630-792-5636 or mail: Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.

Department of Children & Families: Phone 1-866-762-2237, Fax: 1-866-886-4342

US Department of Health & Human Services: To report online: click here or Email: or click here to download a Patient Safety Confidentiality Complaint Form and click here to download the Consent form. Both forms can be emailed to or printed and mailed to: Centralized Case Management Operations, U.S. Department of Health and Human Services, 200 Independence Avenue, S.W., Room 509F, HHH Bldg., Washington, D.C. 20201

See our full list of health services by clicking on the link below or call 305-576-1234:

> Health Services


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