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Care Resource’s medical services are available to everyone. We care for men, women, teens, pre-teens and babies. Regardless of your legal status, ability to pay, gender, or age, count on our team to educate, guide, and care for your wellbeing.

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Grievance Procedure

As a Care Resource patient, you have the right to submit a complaint or grievance at any time and will receive a prompt response. Grievances can be submitted in person to Care Resource Personnel or via email at Qualityassurance@careresource.org.

Follow the steps below if you feel that you have been treated unfairly or if the services you have received do not meet your standards.

  1. Notify the Care Resource personnel providing the services of any problems or concerns you are having.
  2. If you and the Care Resource personnel providing services are unable to agree on a solution, you may request to speak with the Department Supervisor/Manager. The Supervisor/Manager will help you and the staff member to resolve the problem.
  3. If you are not satisfied with the resolution, you may pursue your grievance at the next level in the health center. In such cases, you may ask the Supervisor/Manager to arrange an appointment with the department’s Director.
  4. If the department’s Director cannot help you work out a solution which you are comfortable with, you may choose to present your complaint formally as a grievance to the Quality Assurance Services Department and allow the Client Relations Associate to investigate the grievance and get feedback from the departments/individuals involved. You should expect a response as soon as the investigation has concluded.
  5. If Care Resource cannot resolve the grievance in a manner that you consider reasonable and fair, you have the right to bring your grievance to an external review body for a resolution. The external entities are as follows:

 

In Miami-Dade County contact:

Ryan White Program: Phone: (305) 375-4742

Department of Health Consumer Services: Phone: (850) 245-4339 or to file an online complaint click here.

South Florida AIDS Network (SFAN): Quality Assurance Coordinator. Phone: (305) 585-5241

Miami-Dade HIV/AIDS Partnership, c/o Behavioral Science Research, 2121 Ponce de Leon Boulevard, Suite 240, Coral Gables, FL 33134: Phone: (305) 445-1076 or Fax: (305) 448-3325

 

In Broward County contact:

Broward Ryan White Program: 115 South Andrews Ave., Fort Lauderdale FL. 33301 Phone: (954) 357-5390

Broward County Health Department Phone: (954) 847-8087

Broward Behavioral Health Coalition, 3521 W. Broward Boulevard, Suite 206, Ft. Lauderdale, FL 33312. Phone: (954) 622-8121, Fax: (954) 332-1476

Substance Abuse I Florida Department of Children and Families: Phone: 561-227-6680

 

State of Florida contact:

Florida Abuse Hotline. Phone:1-800-962-2873

 

In the U.S. contact:

Americans with Disabilities (ADA): Phone 1-800-514-0301 (Voice), 1-800-514-0383 (TTY); Disability Rights: 800-342-0823, 1-800-346-4127 (TTY)

Joint Commission: Report online a Patient Safety Event at the Action Center located at jointcommission.org or Email: patientsafetyreport@jointcommission.org or Fax: 630-792-5636 or mail: Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.

Department of Children & Families: Phone 1-866-762-2237, Fax: 1-866-886-4342

US Department of Health & Human Services: To report online: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf or Email: OCRComplaint@hhs.gov or click here to download a Patient Safety Confidentiality Complaint Form and click here to download the Consent form. Both forms can be emailed to OCRComplaint@hhs.gov or printed and mailed to: Centralized Case Management Operations, U.S. Department of Health and Human Services, 200 Independence Avenue, S.W., Room 509F, HHH Bldg., Washington, D.C. 20201

See our full list of health services by clicking on the link below or call 305-576-1234:

> Health Services

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