At Care Resource, we are committed to providing high-quality care in a safe and supportive environment. If you believe your rights have been violated or have concerns about the care or services you received, you may submit a grievance either in person at one of our health centers or by completing the online form below.
If you feel that you have been treated unfairly or that the services you received did not meet your expectations, please follow these steps:
- Notify the Care Resource staff member providing your care about your concerns or issues.
- If a resolution cannot be reached, you may ask to speak with the Department Supervisor or Manager, who will work with you and the staff member to address and resolve the concern.
- If you remain dissatisfied, you may request an appointment with the department’s Director to further review your grievance.
- If your concern is not resolved to your satisfaction within Care Resource, you have the right to seek assistance from an external review body. Contact information for these agencies is provided below.
In Miami-Dade County contact:
Ryan White Program: Phone: (305) 375-4742
Department of Children and Families Anonymous Reporting: (800) 962-2873
Department of Health Consumer Services: Phone: (850) 245-4339 or to file an online complaint click here
South Florida AIDS Network (SFAN): Quality Assurance Coordinator. Phone: (305) 585-5241
Miami-Dade HIV/AIDS Partnership, c/o Behavioral Science Research, 2121 Ponce de Leon Boulevard, Suite 240, Coral Gables, FL 33134: Phone: (305) 445-1076 or Fax: (305) 448-3325
In Broward County contact:
Broward Ryan White Program: 115 South Andrews Ave., Fort Lauderdale FL. 33301 Phone: (954) 357-5390
Broward County Health Department Phone: (954) 467-4477 or to file an online complaint click here
Broward Behavioral Health Coalition, 3521 W. Broward Boulevard, Suite 206, Ft. Lauderdale, FL 33312. Phone: (954) 622-8121, Fax: (954) 332-1476
Department of Children and Families Anonymous Reporting: (800) 962-2873
Substance Abuse I Florida Department of Children and Families: Phone: (800) 962-2873
State of Florida contact:
Agency for Health Care Administration Consumer Hotline: (888) 419-3456, 2727 Mahan Drive, Tallahassee, FL 32308
Florida Abuse Hotline. Phone: (800) 962-2873
Florida Department of Financial Services – Office of Insurance Regulation, Tel: (800) 342-2762, Larson Building, 200 E. Gaines Street, Tallahassee, FL 32399-0300
Statewide Provider & Subscriber Assistance Program: Email: bgscreen@ahca.myflorida.com, Phone: (888) 419-3456, Fax: (850) 413-0900, or by mail: 2727 Mahan Drive, Tallahassee, FL 32308
In the U.S. contact:
Americans with Disabilities (ADA): Phone (800) 514-0301 (Voice), (833) 610-1264 (TTY); Disability Rights: (800) 342-0863 (Voice), (800) 346-4127 (TTY)
Joint Commission: Report online a Patient Safety Event at the Action Center located at jointcommission.org or mail: Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.
Department of Children & Families: Phone 1-866-762-2237, Fax: 1-866-886-4342
US Department of Health & Human Services: To report online: click here or Email: OCRComplaint@hhs.gov or click here to download a Patient Safety Confidentiality Complaint Form and click here to download the Consent form. Both forms can be emailed to OCRComplaint@hhs.gov or printed and mailed to: Centralized Case Management Operations, U.S. Department of Health and Human Services, 200 Independence Avenue, S.W., Room 509F, HHH Bldg., Washington, D.C. 20201
