Protecting Patients and Staff

We wanted to take a moment and share with you an update on everything we are doing to protect our entire community. Keeping our patients and staff safe from the spread of coronavirus (COVID-19) is our primary concern. We are taking every single precaution to mitigate risk and ensure the health and wellness of every member of the Care Resource family during this time.

Safety is built into everything we do. That priority bears repeating especially in the face of the challenge we are facing as a community and a nation. Our medical staff is following every guideline set forth by the CDC and the Department of Health.

The health center will continue to provide comprehensive health and support services for our pediatric, adolescent, and adult populations with increased safety precautions. We have implemented a comprehensive COVID-19 control and prevention plan including extensive screening as to who is allowed into our facilities.

Health center staff have been educated about monitoring any signs or symptoms and have been trained to report them to our medical team. We will always go above and beyond to ensure the continued wellness of everyone who enters our care.

For information on affected services, links have been provided here for Medical, Behavioral Health, Testing & Prevention, Dental, Case Management & Client Support Services, and Food for Life Network.

Worried about symptoms?

If you exhibit COVID-19 symptoms, please stay home and contact the Florida Department of Health’s COVID-19 Call Center at 866.779.6121 or email COVID-19@flhealth.gov.

If you need to see your medical provider at Care Resource, we ask that you always call us first at 305.576.1234, ext. 470 (English) or 471 (Spanish).

Go to the Emergency Room if your symptoms are severe and you cannot reach all recommended resources.

About Your Next Visit

We have been working tirelessly to adjust our processes with your safety in mind. We are now screening all patients and staff for COVID-19 before entering into the buildings at all four centers (Broward, Little Havana, Miami Beach and Midtown). If your symptoms require COVID-19 testing, we will collect the sample and contact the Health Department for processing and further guidance. If you have no symptoms or non-related symptoms, you will be able to proceed with your visit as usual.

In addition and In accordance with CDC recommendations, all Care Resource visitors are required to wear a mask, bandana, or face-covering prior to entry into the health center.

We will be calling all of our patients with existing appointments to check on them and possibly reschedule routine appointments to reduce the risk of exposure.

Guidance to Protect Ourselves from COVID-19

Below are guidelines from the Centers for Disease Control and Prevention to aid in reducing the spread of COVID-19:

• Wash your hands with soap and water for 20 seconds or longer or using an alcohol-based hand sanitizer.
• Cover your mouth and nose when coughing or sneezing to protect others.
• Wear a cloth face cover when in public areas, (i.e. grocery store, pharmacy) where social distancing is difficult to maintain.
• Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.
• Avoid touching your eyes, nose, and mouth.
• Clean surfaces that have become infectious.
• If you are sick, stay home.

An Opportunity to Speak with Your Provider from the Comfort of Your Home

In an effort to promote a safe environment for all our patients and staff, Medical Services is offering online visits with our medical providers – allowing one the opportunity to speak to a provider from the comfort of your home.

Likewise, if you have visited our offices and need to see a provider due to cold or flu-like symptoms, we are currently offering online visits.

1. Call our scheduling department and request a telehealth appointment.
2. Download the Zoom app to your Android or IOS device or visit Zoom.US from your computer to begin.
3. The provider will call you with your meeting ID number during your appointment.
4. Enter the meeting number and get connected to a health care provider.

Patient Portal users may also request an appointment online, receive meeting IDs, and communicate with our staff.

Behavioral Health Support & Social Groups, Events, and Office Visits

In an effort to promote safety and social distancing, Behavioral Health Services will be offering all counseling services via telehealth. All support or social groups will be suspended until further notice. Virtual groups will be available. Emergency counseling services will be available at all locations in Broward and Miami, however, we encourage all clients to call prior to coming for services. There will be no interruption in psychiatric appointments in Broward, however, if you are experiencing any symptoms of COVID-19, please call prior to coming to your appointment to make alternative arrangements.

For those clients in our Medication-Assisted Treatment program, medical appointments will be scheduled as usual. If you are having symptoms of COVID-19, please contact your provider prior to coming to your appointment. Alternative arrangements will be made on a case by case basis.

If you have questions, require assistance, or would like to schedule an appointment, call us at 305-576-1234 Ext. 623 or 635.

Rapid HIV Tests – STI Screenings

HIV / STI / HEP C testing is available at the health center in Fort Lauderdale located at 871 West Oakland Park Blvd from M, T, Th, F 8:30 AM – 4:45 PM, Weds from 8:30 AM – 6:45 PM.

If you need an urgent HIV or STI test and are not able to access any of those locations due to lack of transportation, we may be able to arrange your commute with Uber Health at no cost to you.

Please call 305-576-1234 ext. 245 for more details.

Case Management Services Continue

Care Resource’s Social Services Case Management team will continue to provide services at all sites, and due to ‘social distance’, Case Managers will coordinate services via telephone and utilize electronic secure messaging for documentation purposes as needed and recommended. In addition, Case Managers will continue to notify their clients with care and prescription coordination as needed – including delivery. All Case Management will continue to follow CDC guidelines in prevention and ensuring a safe environment for all.

Ensuring Food Security

Food for Life Network food pantry (FFLN) will continue providing food services for clients as scheduled.

Clients that are able to drive and pick up groceries are asked to remain in their vehicles and groceries will be placed in their car trunks if assistance is needed.

For those able to retrieve on their own, groceries will be ready for pickup and placed in grocery baskets for quicker loading.

Access to Emergency Dental Care

In an effort to promote a safe environment for all our patients and staff, dental services will operate Monday through Friday with procedures including emergency evaluations and treatment, exams, removable prosthodontics, and nonsurgical extractions.

Also note, NO appointments will be given after 4 pm to allow for a thorough cleaning.

The health center recognizes that accidents happen, and knowing what to do when one occurs can mean the difference between saving and losing a tooth. When you have a dental emergency, it’s important to visit your dentist or an emergency room as soon as possible.

For dental emergencies, please call our scheduling department at 305-576-1234.