Medicaid Benefit Update
The Florida Department of Children and Families (DCF) is contacting certain Medicaid recipients whose citizenship or immigration status could not be verified through available records. If you received a notice from DCF requesting documentation, you must respond by September 30, 2026, to avoid a possible loss of Medicaid coverage.
If you received a notice from DCF:
- Read the notice carefully.
- Submit the requested documents as soon as possible.
- Do not wait until the deadline
If you are unsure whether this requirement applies to you, contact DCF, login to your MyACCESS account, or reach out to your Medicaid care coordinator immediately.
Contact Information
- DCF Customer Call Center: 850-300-4323
- DCF Medicaid Notice Information page: Learn More
- MyACCESS account: MyACCESS.myflfamilies.com
- Accessibility Assistance:
- TTY: 1-800-955-8771
- Florida Relay: 711 i
Care Resource cannot determine Medicaid eligibility or immigration status.
If you received a notice from DCF, or you are unsure whether this applies to you, we encourage you to contact DCF as soon as possible to avoid a disruption in your benefits. If you are unable to reach your Medicaid care coordinator, feel free to contact your case manager for questions or additional assistance.
