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Safety Protocols & Procedures

Care Resource is committed to providing quality care and takes the health and safety of our patients and employees very seriously. In response to the spread of “COVID-19,” a respiratory disease caused by the novel coronavirus, the health center has developed COVID-19 Safety Protocols and Procedures as part of our efforts to educate and reduce the potential exposure to and spread of the coronavirus. This is based on information available from the U.S. Centers for Disease Control and Prevention (“CDC”), the Occupational Safety and Health Administration (“OSHA”), and the State of Florida and is subject to change based on further guidance from these and other public health agencies. Our health center will monitor coronavirus-related guidance and will communicate any changes to these procedures.

We are counting on all patients, clients, and visitors to do their part to promote a healthy, safe environment. If you have any questions about the procedures, please email us at qualityassurance@careresource.org

1. Employee Health Screening Process

Care Resource has instituted the following health screening process for all employees reporting for work on-site at our facilities:

Temperature Screening

  • Upon reporting for work, all employees will report any fever (> 99.6 ), and all potential exposures to COVID-19
  • Employees are screened by a screener prior to entry of a Care Resource facility.
  • Employees will self-monitor for symptoms including fever (> 99.6 ), new/worsening cough, dyspnea (difficult or labored breathing; shortness of breath), myalgia (muscle aches and pain)
  • If these or other symptoms develop, employees will self-quarantine and contact the Human Resource Department. In addition to the symptoms listed, Care Resource Provider will complete a full symptom assessment of the employee including but not limited to GI symptoms, loss of taste/smell, etc.
  • An employee exhibiting symptoms of COVID-19 will be asked to immediately return home and not report to work until they are cleared of having COVID-19 and at least 72 hours after recovery from all symptoms.

COVID-19 Testing & Diagnosis

  • Any employee (vaccinated and unvaccinated) who tests positive for COVID-19 or is diagnosed by a healthcare provider with COVID-19 should not report to work but should immediately notify their Supervisor and Human Resources Department.
  • Any employee (vaccinated and unvaccinated) who tests positive for or is diagnosed by a healthcare provider with COVID- 19 must stay out of the workplace for at least 10 days after illness onset (the date symptoms begin) and at least 24 hours after recovery (the day symptoms are resolved, including the resolution of fever without fever-reducing medications). We remind our employees they should stay home when they are sick. Additionally, when coughing or sneezing, employees are required to use proper etiquette, including turning away from other individuals and coughing/sneezing into their elbows.
  • Read more at cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html

2. Enhanced Cleaning & Disinfecting Protocols for the Workplace

The following enhanced cleaning and disinfection protocols are in place until further notice:

  • We are utilizing disinfectant products throughout our facilities. A list of United States Environmental Protection Agency (EPA) approved disinfectants effective against COVID-19 are located at all Care Resource facilities and have been provided to staff for use. Instruction & education for cleaning high touch surfaces during COVID-19 has been provided through Emergency Management and is posted in our protocols.
  • It is necessary to clean and disinfect frequently touched objects and surfaces such as workstations, keyboards, telephones, handrails, and doorknobs.
  • We have engaged our cleaning service to increase the frequency and depth of cleanings to ensure all areas of the workplace are thoroughly cleaned with additional regularity.
  • Read more at cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html

3. Enhanced Personal Hygiene Measures

Care Resource requires all employees to wash their hands with soap and water regularly and thoroughly, including at the beginning of each shift and upon returning from any break. In addition:

  • Employees and guests should wash their hands often with soap and water for at least 20 seconds especially after having been in a public place, or after blowing their nose, coughing, or sneezing.
  • The health center has installed additional hand sanitizer stations throughout all facilities for employees, patients, and guests to use.

When soap and water are not readily available and when hands are not visibly soiled, the use of hand sanitizer that contains at least 60% alcohol is acceptable. Cover all surfaces of the hands and rub them together until they feel dry.

  • The health center has provided tissues and no-touch disposal receptacles throughout each Care Resource for employees to use.
  • The health center has dedicated workstations to individuals as much as possible. Wiping down keyboards between employee use or if contamination is suspected.
  • Many resources are available for employees on our intranet regarding PPE (Personal Protective Equipment) guidelines and safety practices. These in print and video formats.
  • We all should avoid touching our eyes, nose, and mouth with unwashed hands.
  • We discourage all handshaking – instead, use other non-contact methods of greeting.
  • Read more at cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html

4. Social Distancing

Care Resource requires all employees, patients, and visitors to follow the social distancing requirements established by the CDC, including maintaining six-foot social distancing for both employees and members of the general public when possible. In addition:

  • Employees are required to wear masks at all times while on Care Resource premises.
  • Employees alone in a private office setting or in cubicles are permitted to remove their masks.
  • Patients and visitors are requested to wear masks at all times while on Care Resource premises.
    • This is important because COVID-19 could spread to others even if an individual does not know they are sick.
    • The cloth face cover is meant to protect the people around an individual that may be infected.
    • The cloth face cover is not a substitute for social distancing. We should continue to keep about 6 feet apart from each other.
  • To facilitate social distancing, we have marked six-foot distances throughout the workplace and will physically arrange office space and common areas to ensure individuals ideally stay six feet apart. We will also limit the use of waiting rooms as much as possible and use direct rooming as much as possible.
  • We have limited the occupancy of lunch and break rooms to comply with the six feet apart rule.
  • Providers are able to work from home effectively and encouraging plans for ongoing telecommuting.
  • Continue evaluating the necessity of face-to-face care based on clinical needs and individualized- care for each patient; consider prioritizing high-complexity chronic condition management and patients with illness; preventive services may be necessary based on the individual patient’s needs.

5. Visitor Restrictions

As conditions of the pandemic continue to evolve, Care Resource’s highest priority remains to deliver quality care in the safest possible environment. Our visitor policies reflect the best evidence-based information available, and we’re confident in our safety protocols and our ability to keep patients, visitors, and employees safe. Care Resource currently has visitor restrictions in place.

Expectations may be determined upon arrival by screening teams at facilities entry points. Visitor guidelines are subject to change.

  • One visitor is permitted to accompany a patient per visit (i.e., urgent care) only to help facilitate care or treatment, such as a parent of a child, or an individual assisting the patient with a wheelchair, walking, or other care/support (visitor must not be ill or show symptoms of illness).
  • All visitors must be screened for COVID-19 symptoms upon arrival.
  • All visitors are required to bring and wear their own face masks for the duration of their visit at any/all clinical care locations. If they do not have one, a face mask will be provided.

See our full list of health services by clicking on the link below or call 305-576-1234:

> Health Services

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