b'GRIEVANCE PROCEDURECare Resource will work with you to try to resolve all complaints BEFORE they become grievances. As a Care Resource client, you have the right to submit a complaint or grievance at any time and have the right to expect a prompt response. Remember to file a grievance only when you have exhausted all other means of resolving your problem. Follow the steps outlined below if you feel that you have been unfairly treated or if you feel the services you are receiving do not meet your standards. 1. Notify the Care Resource personnel providing the services of any problems or concerns you are having.2. If you and the Care Resource personnel providing services areunable to agree on a solution, you may request to speak with the department Supervisor/Manager. The Supervisor/Manager will help you and the staff member to resolve the problem.3. If you are not satisfied with the resolution, you may pursueyour grievance at the next level in the health center. In such cases, you may ask the Supervisor/Manager to arrange anappointment with the departments Director.-32-'