b'ContentsAboutUs 7 Our History9 Mission and Vision11 Board of Directors and Executive Team13 Gold Seal of ApprovalWelcome18 Welcome Letter19 Our Hours21 Patient Rights & Responsibilities26 Con\x1fdentiality27 Notice of Privacy Practices32 Patient Portal33 Grievance Procedure35 Appointments and No-Shows37 Sliding Fee Discount Program39 Billing, Statements and Account Balances40 Medical Records and Referrals3'